Refund policy

 

Return Policy

Before Purchasing, Do the Research
Most issues can be avoided by doing the research before you make your purchase. Please take advantage of our comprehensive site, read our pre-purchasing tips, check model specifications and installation guides or call our knowledgeable appliance experts for more information.

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@charotis.com. Please note that returns will need to be sent to the following address: 
 Charotis,LLC  5070 Indian Creek rd. Macungie, PA, 18062

All returns are subject to a 15% (percent) restocking fee.

If your return is accepted, you will be responsible for return shipping fee unless otherwise instructed by a member of Charotis customer service team.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@charotis.com.

Charotis reserves the right to refuse returns for any reason.